Online Return Policy
Online Return Policy
Although we have a storefront located in Costa Mesa, CA, the Fleur De Lys online store operates as a separate entity from this store and has a slightly different policy for returns. Please see below for our online return policies and procedures.
Requirements for all returns
- All items must be returned in original and saleable condition.
- All items must be returned within 14 days of your online order date.
- All returns must be accompanied by a Return Authorization Number (RA#) received in advance from Fleur De Lys. Please email email@example.com to obtain your RA#.
- All purchases must be verified before we can process your return. If we cannot find proof of purchase in our system, we will be unable to process a return or exchange.
Shipping fees, gift wrap fees, gourmet/edible items, intimate apparel, sale/discounted items, free gifts with purchase, promotional items, customized items, special order items, items marked as “drop ship” and anything with signs of wear or use are not eligible for return.
For a refund to your credit card:
Purchases made online are only eligible for a refund to your credit card when returned to our order fulfillment center via mail (USPS/FedEx/UPS) and meet all the above requirements. They cannot be returned for a refund at our Costa Mesa location. You are responsible for paying the shipping cost on the return. We are not responsible for any returned items lost or damaged in transit. Once we receive your return, you will be notified and refunded if your return is eligible.
When returning items, please include:
- Your full name (and the one used to make the online purchase if different)
- The RA# you received in advance for Fleur De Lys written on the outside of your package
- Your telephone number and email address
- The last 4 digits of the card used
- Reason for the return
Please send all of the above information with the item being returned to:
Fleur De Lys
ATTENTION: ONLINE RETURNS
369 E. 17th Street #14
Costa Mesa, CA 92627
To exchange for other merchandise:
Exchanges can only be processed in our Costa Mesa location. Please bring your online purchase into the store to select your new item(s). We will process your exchange while you wait. You must bring original receipt received with your item(s). If you can’t visit the store for an exchange, please follow the instructions above for a refund and place a new online order for the desired items. You can always call us for assistance if you have additional circumstances.
Items received damaged or defective:
We inspect every item before it leaves our hands to insure that it is in perfect condition and we hand pack every item with exceptional care to insure that it arrives in that same perfect condition. If for some reason your item(s) has arrived damaged or defective, please call or email us so that we may investigate and resolve this for you.
Items received as gifts:
If you’ve received a gift from our online store that you’d like to return, please follow the instructions for refund or exchange above but also include the full name of the person who made the purchase so that we can verify the transaction. Unfortunately, we can only issue a refund to the credit card used to make the original purchase. If you’d like to exchange the item and you live locally you are welcome to visit our Costa Mesa location and we will process your exchange.
Late or missing refunds:
Please allow up to 14 business days from when we receive your return for the refund to be processed. If you still don’t see your refund after 14 days, please contact your credit card company to verify that the credit has been issued. If it has not, please call us at 949-548-0810 and ask for the online department or email us at firstname.lastname@example.org